Terms of Service

Welcome to Saint Serene.

These Terms of Service govern your use of our website, products and services. By accessing our website, booking an appointment or purchasing from Saint Serene, you acknowledge that you have read, understood and agreed to these Terms.

Saint Serene reserves the right to amend these Terms at any time. Any changes will take effect immediately upon publication on our website.

Website Use

The information provided on this website is intended for general educational purposes only. While we make every effort to ensure the information is accurate and current, it should not replace professional medical advice, diagnosis or treatment.

Content on this website should not be relied upon as the sole basis for making healthcare decisions. If you have concerns regarding your health or medical condition, we recommend seeking advice from an appropriately qualified healthcare professional.

Clinical Services

Every treatment provided at Saint Serene is personalised to the individual.

Recommendations are based on the information you provide during your consultation, your medical history, your skin assessment and our professional clinical judgement.

Treatment outcomes vary between individuals. While we strive to achieve the best possible results, no specific outcome can be guaranteed.

Saint Serene reserves the right to decline, postpone or modify any treatment where we believe it is not clinically appropriate or in the client’s best interests.

Client Responsibilities

To provide safe and appropriate care, clients agree to provide accurate and complete information regarding their health.

This includes, but is not limited to:

• Medical conditions
• Current medications
• Allergies
• Pregnancy or breastfeeding
• Previous cosmetic procedures
• Changes to your health since your last appointment

Failure to disclose relevant information may affect treatment suitability and outcomes.

Pricing

All treatment recommendations are personalised and pricing may vary depending on individual requirements.

Prices displayed on our website are subject to change without notice. Any quotation provided during your consultation is based on the treatment plan discussed at that time.

Retail Products

We carefully select every product available at Saint Serene.

If you receive an incorrect or damaged item, please contact us within seven (7) days of receiving your order.

Due to hygiene and safety requirements, we are unable to accept returns on opened skincare products unless required under Australian Consumer Law.

Intellectual Property

All content on this website, including text, images, branding, logos, treatment information and educational material, remains the property of Saint Serene unless otherwise stated.

Content may not be copied, reproduced, distributed or used without prior written permission.

Third-Party Services

Our website may contain links to third-party websites or services for your convenience.

Saint Serene is not responsible for the content, privacy practices or accuracy of information contained on third-party websites.

Limitation of Liability

To the maximum extent permitted by Australian law, Saint Serene shall not be liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing within these Terms excludes any rights available to consumers under Australian Consumer Law.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the courts of Victoria.

Changes to These Terms

Saint Serene may update these Terms of Service from time to time to reflect changes to our services, policies or legal obligations.

The most current version will always be available on our website.