Privacy Policy

Saint Serene (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with care, integrity and confidentiality.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, enquire about our services or receive treatment at Saint Serene.

By using our website or engaging with our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device, including:

• Your IP address
• Browser type
• Device information
• Time zone
• Pages visited
• Referring websites
• Website activity and interaction
• Cookies and similar technologies

This information helps us improve the performance, functionality and security of our website.

When you enquire with Saint Serene, book an appointment, purchase products or receive treatment, we may collect personal information including:

• Full name
• Date of birth
• Phone number
• Email address
• Postal address
• Payment information
• Emergency contact details
• Medical history
• Allergies
• Current medications
• Pregnancy or breastfeeding status
• Previous treatments
• Treatment photographs (where consent has been provided)
• Consultation notes and treatment records

This information allows us to provide safe, personalised and clinically appropriate care.

How We Use Your Information

We collect your personal information to:

• Provide treatments and services
• Process bookings and payments
• Deliver products purchased through our website
• Communicate with you regarding appointments and treatment plans
• Maintain accurate clinical records
• Improve our services and client experience
• Respond to enquiries
• Meet our legal and regulatory obligations
• Send marketing communications where you have provided consent

Clinical information is collected solely for the purpose of delivering safe and appropriate healthcare.

Website Analytics & Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

These technologies help us:

• Improve website performance
• Monitor website traffic
• Understand visitor behaviour
• Improve marketing campaigns

You may disable cookies through your browser settings, however some areas of the website may not function correctly.

Sharing Your Information

Saint Serene respects your privacy.

We do not sell or rent your personal information.

Your information may be shared with trusted third-party service providers where necessary to operate our business, including:

• Website hosting providers
• Payment processors
• Booking software providers
• Email and SMS communication platforms
• Marketing platforms
• Medical practitioners where you have provided consent or where required by law

All third-party providers are expected to maintain appropriate privacy and security standards.

We may also disclose personal information where required by Australian law.

Clinical Photography

Throughout your treatment journey, clinical photographs may be taken to document your progress.

These photographs form part of your confidential clinical record and assist us in monitoring treatment outcomes.

Clinical photographs will never be used for marketing, educational or promotional purposes without your separate written consent.

Marketing Communications

Where you have opted in, we may contact you regarding:

• Appointment reminders
• Treatment recommendations
• Product information
• Promotions
• Educational content
• Clinic updates

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting our team.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Your information is stored using secure systems and is accessible only to authorised members of the Saint Serene team where required to perform their duties.

Accessing Your Information

Under the Australian Privacy Act 1988 (Cth), you may request access to the personal information we hold about you.

If you believe any information is inaccurate or incomplete, you may request that it be corrected.

Requests can be made by contacting our team using the details below.

Overseas Disclosure

Some of the technology providers we use may securely store data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with Australian privacy legislation.

Changes To This Privacy Policy

Saint Serene may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The most current version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our team.

Saint Serene
Level 1, 231 Burwood Road, Hawthorn, 3122 Melbourne, Victoria, Australia
Email: info@saintserene.com.au